DFIDs Complaints Procedures | Contact Us

DFID Complaints Procedures

DFID aims to provide an efficient service to the public in the UK and overseas. If you are unhappy about the standard of service that you have received from the Department, we would like to hear about it so that we can improve our service in the future.

The links below give information on how to complain if your problem arises in the following areas:

• Public Enquiry Point (including target turnaround times)
• Freedom of Information issues
• Overseas Pensions issues(16kb)
• Recruitment issues
• Procurement issues

If you have a complaint that involves another DFID department, you should first contact the officer who handled your initial enquiry. Should you not be satisfied with the response, please contact the appropriate Head of Department. If you need guidance as to who this might be, contact the Public Enquiry Point:

• Tel: 0845 300 4100 (UK only)
• Tel: +44 (0) 1355 84 3132 (from outside the UK)
• Email: enquiry@dfid.gov.uk

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What to do if you are still not satisfied

Refer to Ombudsman

If you remain dissatisfied, you can contact your MP and ask for your complaint to be referred to:

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London SW1P 4QP
Complaints Helpline: 0845 015 4033
Website: www.ombudsman.org.uk 

You can find your MP on the website www.upmystreet.com/commons/l/  and write to him/her at:

House of Commons
Westminster
London SW1A 0AA